Sometimes, when dealing with particularly difficult people, I have to remember the power of a well-placed, well-phrased question. I get caught up trying to respond to what’s thrown at me, answering their concerns or taking the bait. But a question, a question, can accomplish so much more than the rant or the defense or the speech that rises up first. A question can challenge, can clarify, can pause a person in his tracks. A question is like a martial arts move that accepts the attack and diverts it.